Product Policies
Customizable Products
We do have customization options for certain products. A full list of customizable products can be viewed on our Customizable Supplies page. These products typically have order minimums, extended lead times, and fees associated with them. Customized products are non-returnable.
Equipment Parts
Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.
Equivalent Items
These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.
Generic / Unbranded Items
Products listed as generic are some of our lowest-priced options, and while there may not be a brand name associated with these items, this should never affect integrity. There may be instances where slight aesthetic variances occur from the details on our website, even though we always do our best to keep this information up to date. However, if the product does not perform its intended application please contact our Customer Solutions team.
Image Color Policy
We make every effort to show the color of an item as accurately as possible on our site. Depending on your monitor settings, however, colors may appear slightly different in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.
Certain types of products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.
Image Policy
We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.
Price Matching
At 7 Cedars Supply we strive to bring you the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention with our “ask us” form. We will do our best to beat the advertised price.
Proposition 65 Notice for Resellers
If you are reselling any items into the State of California you must provide your customers with an appropriate Proposition 65 warning, if required. You can find a warning for your use on the product detail pages of items that require a warning. More information about Proposition 65 is available at www.p65warnings.ca.gov.
Sales and Coupon Code Policy
We are a bulk distributor for food service supplies and as such we always advertise our lowest prices, but we also occasionally provide further discounts via sales and coupon codes. Bear in mind, coupon codes have an expiration date and will only be honored within the time frame stated. Coupons do not apply to already-discounted products and cannot be used in conjunction with other offers.
Pricing that is advertised on sources outside of our website may reflect incorrect prices. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.
Samples
7 Cedars Supply does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.
Warranty Policy
If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.
You May Also Need Items
"You May Also Need" items are products that are guaranteed to work with the item you are viewing. If an item is not listed in the "You May Also Need" section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.